Customer mapping tool now live for Sellar customers
To until now, with our new Sellar integration, when you receive an order via Sellar and this is imported into Breww, if we could find a customer in your Breww account matching the name & address, we would attach the order to this account. If we couldn't, we'd create a new customer for you.
This was great as it would never hold up orders (as happens with the SIBA integration), however this has led to many duplicate customer accounts being created as Sellar's address differed a little from the address Breww had for the same customer. These duplicate customers could easily be merged with their Breww original, but this did rely on someone noticing and then a minute or so to complete the merge.
Today, following customer feedback, we've changed this - we'll still look for a matching customer, but if we can't find one, we'll hold up the order until you have confirmed to us if this is an existing customer in Breww, or a new customer. If you have outstanding customers to "map", we'll create a task in your account to let you know, and also show you a warning on the main software integrations page.
We hope this makes the Sellar integration even better and saves you more time than ever.